Conditions, shipping and payments
CONDITIONS, SHIPPING AND PAYMENTS
Invoicing Italy
We issue invoices exclusively to customers with a VAT number.
When registering or completing an order, you must provide:
• VAT number
• Tax ID number (Codice fiscale)
• Certified email (PEC) or Recipient Code (SDI) for electronic invoicing
• or specify if you do not have one
In case of errors in invoicing data, you must contact us promptly via email within 1-2 days of the order. After this deadline, it will no longer be possible to issue or modify the invoice.
Customers who do not enter a VAT number will be considered private customers. In this case, an invoice will not be issued, and the transaction will be recorded in the fiscal receipts.
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Invoicing for EU customers
Customers who hold a VAT number, companies or freelancers, residing in a European Union country other than Italy, must be registered with the VIES system to obtain invoicing without Italian VAT.
The validity of the VAT number can be verified via the VIES portal.
During registration or at the time of order completion, the system can automatically verify if the VAT number is correctly registered with VIES. Verification may take a few seconds.
If the VAT number is not valid or is not registered with VIES, the order may be automatically blocked.
It is still possible to place the order as a private customer, by creating an account registered as a private user and not as a company.
For any clarification, please contact us via email.
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Shipping Costs
Free shipping in Italy
For orders delivered in Italy, free shipping is available for amounts equal to or greater than €79, up to a maximum total weight of 19 kg.
The promotion is automatically applied to the cart when the order meets both conditions:
• minimum order amount of €79 or more
• total weight of goods not exceeding 19 kg
For orders over 19 kg, or for particularly heavy or bulky shipments, the shipping cost is calculated automatically based on the total weight of the purchased products.
Free shipping is valid only for Italy and does not apply to international shipments, unless otherwise specified promotions are indicated on the website.
Shipping in Italy
The shipping cost varies based on the total weight of the products purchased.
The amount is calculated automatically after adding products to the cart and starting the purchase procedure.
For orders consisting of multiple items, the shipping cost is calculated on the total weight of the goods and not on individual products. This often allows for a more convenient overall cost compared to purchasing individual items separately.
For orders with a total weight exceeding 200 kg, the shipping cost may not appear automatically. In this case, we ask you to add the products to your cart and request a quote from the cart page.
We will send you a quote with the shipping cost, which you can accept or refuse.
Shipping outside Italy
For shipments to foreign countries where the shipping cost does not appear automatically, we ask you to add the products to your cart and request a quote from the cart page.
We will send you a quote with the shipping cost, which you can accept or refuse.
Depending on the destination, an additional shipping cost may be required if the destination country has particularly high costs applied by couriers.
For shipments to non-EU countries, the shipping cost does not include:
• customs fees
• any duties
• VAT of the destination country
These costs remain entirely at the expense of the recipient.
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Order preparation times
For all products available on the website, order preparation times are generally 1-2 business days, depending on the period and complexity of the order.
The order is usually entrusted to the courier within 1-2 business days of receipt.
The warehouse is closed on Saturdays and Sundays.
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Delivery times and methods
Italy
Estimated delivery times are:
• FedEx: 24-72 hours
• Poste Italiane: 24-72 hours
To check delivery times in your area, we recommend consulting the courier's website directly.
Sicily and Sardinia
For shipments to Sicily and Sardinia, an additional 1-2 business days should be considered compared to standard times.
Europe
Estimated delivery times for shipments in Europe are:
• FedEx: 48-96 hours
• Poste Italiane: 3-7 business days
For products not available in stock, an additional 4-5 business days may be required.
For urgent orders, we recommend always checking delivery times before making a purchase.
It is not possible to request:
• strict scheduled deliveries
• guaranteed delivery by 12:00 PM
Peak seasons
From Black Friday until January 10th, delivery times may increase significantly due to the high volume of shipments handled by couriers.
Any delays due to logistics system congestion are not attributable to our company.
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Receipt of goods
Upon delivery, the customer is required to verify that:
• the number of packages corresponds to what is indicated in the transport document
• the packaging is intact, undamaged, and not wet
If the package appears open, damaged, or re-sealed with courier tape, we recommend not accepting the delivery.
Since January 2024, our warehouse has been using barcode control systems and photographic recording of shipments.
Acceptance with reservation
It is always necessary to indicate the following wording on the courier's document:
“Accepted subject to inspection”
This wording is essential to be able to request any compensation from the courier in case of damage caused by transport.
In the absence of such annotation, it will not be possible to proceed with refund requests for transport damage.
Any problems must be reported within 5 days of delivery.
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Address correction
It is recommended to carefully check the shipping address before completing the order.
In case of error, we ask you to contact us immediately.
In case of redelivery to a different address or storage after two delivery attempts, the courier may apply an additional charge of €10 for redelivery.
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Returns and complaints
If you discover that you have purchased an incorrect product, you can request a return by sending an email to:
order1622@gmail.com
An essential condition for accepting the return is that the packaging has not been opened.
Return shipping costs are borne by the customer.
The refund will be made via:
• bank transfer
• PayPal
• credit card, if used for payment
In the event that an incorrect or missing product is shipped, we ask you to send an email attaching a photo of the product received. In this case, the costs will be borne by us.
Complaints must be reported within 7 days of delivery.
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Shipping insurance
It is possible to request shipping insurance by sending a request via email.
The cost of insurance varies according to the value of the goods.
In the absence of specific insurance, products are insured by the courier within the limits provided by the terms of the transport service.
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Order confirmation
All received orders will be confirmed only after verifying the actual availability of products in stock and any errors in price or quantity.
Therefore, management reserves the right to cancel the order and issue a refund.
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Payments
We accept the following payment methods:
• bank transfer
• PayPal
• credit card
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Prices
To get the best price, we recommend choosing the largest formats when possible, as the cost per kilogram is generally more convenient.
Many waxes are available in the following formats:
• 1 kg
• 5 kg
• 20/22.68/25 kg
Larger packages typically have a more advantageous price because they do not include repackaging costs.
For example, a 20 kg box is generally more convenient than 4 x 5 kg bags.