Conditions, shipping and payments
TERMS, SHIPPING AND PAYMENTS
Invoicing in Italy
We issue invoices only to customers with a VAT number.
When registering or completing an order, you must provide:
• VAT number
• Certified Email (PEC) or Recipient Code (SDI) for electronic invoicing
• or specify if you do not have one
In case of errors in billing details, you must contact us promptly via e-mail within 1-2 days of the order. After this deadline, it will no longer be possible to issue or modify the invoice.
Customers who do not provide a VAT number will be considered private customers. In this case, no invoice will be issued, and the transaction will be recorded in the fiscal records.
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Invoicing for EU customers
Customers holding a VAT number, companies, or freelancers residing in an EU country other than Italy must be registered with the VIES system to be eligible for invoicing without Italian VAT.
The validity of the VAT number can be verified through the VIES portal.
During registration or at the time of order completion, the system can automatically check if the VAT number is correctly registered with VIES. This verification may take a few seconds.
If the VAT number is not valid or not registered with VIES, the order may be automatically blocked.
It is still possible to place the order as a private customer by creating an account registered as a private user and not as a company.
For any clarification, please contact us via e-mail.
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Shipping Cost
Shipping in Italy
The shipping cost varies based on the total weight of the products purchased.
The amount is calculated automatically after adding products to the cart and initiating the purchase process.
For orders consisting of multiple items, the shipping cost is calculated based on the total weight of the goods, not on individual products. This often allows for a more convenient overall cost compared to purchasing individual items separately.
For orders with a total weight exceeding 200 kg, the shipping cost may not appear automatically. In this case, please add the products to your cart and request a quote from the cart page.
We will send you a quote with the shipping cost, which you can accept or decline.
Shipping outside Italy
For shipments to foreign countries where the shipping cost does not appear automatically, please add the products to your cart and request a quote from the cart page.
We will send you a quote with the shipping cost, which you can accept or decline.
Depending on the destination, an additional shipping cost may be required if the destination country incurs particularly high costs applied by couriers.
For shipments to non-EU countries, the following are not included in the shipping cost:
• customs fees
• any duties
• VAT of the destination country
These costs remain entirely the responsibility of the recipient.
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Order preparation times
For all products available on the website, order preparation times are generally 1-2 business days, depending on the period and complexity of the order.
Orders are normally handed over to the courier within 1-2 business days of receipt.
The warehouse is closed on Saturdays and Sundays.
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Delivery times and methods
Italy
Indicative delivery times are:
• FedEx: 24-72 hours
• Poste Italiane: 24-72 hours
To check delivery times in your area, we recommend consulting the courier's website directly.
Sicily and Sardinia
For shipments to Sicily and Sardinia, an additional 1-2 business days should be considered on top of standard times.
Europe
Indicative delivery times for shipments in Europe are:
• FedEx: 48-96 hours
• Poste Italiane: 3-7 business days
For products not available in stock, an additional 4-5 business days may be required.
In case of urgent orders, we always recommend checking delivery times before making a purchase.
It is not possible to request:
• mandatory scheduled deliveries
• guaranteed delivery by 12:00 PM
Peak traffic periods
From Black Friday until January 10th, delivery times may significantly increase due to the high volume of shipments handled by couriers.
Any delays due to logistical system congestion are not attributable to our company.
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Receipt of goods
Upon delivery, the customer is required to verify that:
• the number of packages corresponds to what is indicated in the transport document
• the packaging is intact, undamaged, and not wet
If the package appears open, damaged, or resealed with courier tape, we advise against accepting the delivery.
Starting from January 2024, our warehouse uses control systems with barcodes and photographic recording of shipments.
Acceptance with reservation
It is always necessary to indicate the following statement on the courier's document:
"Accepted subject to inspection"
This statement is essential to be able to claim any compensation from the courier in case of damage caused by transport.
Without this annotation, it will not be possible to proceed with refund requests for transport damage.
Any problems must be reported within 5 days of delivery.
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Address correction
It is recommended to carefully check the shipping address before completing the order.
In case of an error, please contact us immediately.
In case of re-delivery to a different address or storage after two delivery attempts, the courier may apply an additional cost of €10 for re-delivery.
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Returns and complaints
If you realize you have purchased an incorrect product, you can request a return by sending an email to:
order1622@gmail.com
An essential condition for accepting the return is that the packaging has not been opened.
Return shipping costs are the responsibility of the customer.
Refunds will be processed via:
• bank transfer
• PayPal
• credit card, if used for payment
In the event that an incorrect or missing product is shipped, please send an email attaching a photo of the product received. In this case, the costs will be borne by us.
Complaints must be communicated within 7 days of delivery.
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Shipping insurance
You can request shipping insurance by sending a request via e-mail.
The cost of insurance varies based on the value of the goods.
In the absence of specific insurance, products are insured by the courier within the limits provided by the transport service conditions.
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Order confirmation
All received orders will only be confirmed after verifying the actual availability of products in stock and any pricing or quantity errors.
The management therefore reserves the right to cancel the order and issue any refund.
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Payments
We accept the following payment methods:
• bank transfer
• PayPal
• credit card
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Prices
To get the best price, we recommend choosing the largest sizes when possible, as the cost per kilogram is generally more economical.
Many waxes are available in the following sizes:
• 1 kg
• 5 kg
• 20/22.68/25 kg
Larger packages normally have a more advantageous price because they do not include repackaging costs.
For example, a 20 kg box is generally more convenient than 4 x 5 kg bags.