Conditions, shipping and payments
TERMS, SHIPPING AND PAYMENTS
Italy invoicing
We issue invoices exclusively to customers with a VAT number.
At the time of registration or order completion, you must provide:
- VAT number
- Tax code
- PEC or Recipient Code (SDI) for electronic invoicing
- or specify that they do not have one
In the event of errors in the billing details, you must contact us promptly by email within 1-2 days of the order. After this period, it will no longer be possible to issue or amend the invoice.
Customers who do not enter a VAT number will be considered private customers. In this case, no invoice will be issued and the transaction will be recorded in the tax receipts.
EU customer invoicing
Customers with a VAT number, companies, or self-employed professionals residing in a European Union country other than Italy must be registered with the VIES system to receive invoices without Italian VAT.
The validity of the VAT number can be checked through the VIES portal.
During registration or checkout, the system may automatically verify whether the VAT number is correctly registered with VIES. Verification may take a few seconds.
If the VAT number is invalid or is not registered with VIES, the order may be blocked automatically.
You can still place an order as a private customer by creating an account registered as a private user rather than a company.
For any clarification, you can contact us by email.
Shipping cost
Free shipping in Italy
For orders delivered in Italy, free shipping is available for amounts of €89 or more, up to a maximum total weight of 18 kg.
The promotion is applied automatically to the cart when the order meets both conditions:
- minimum order amount of €89 or more
- total weight of the goods not exceeding 18 kg
The shipping cost is calculated automatically based on the total weight of the purchased products.
Free shipping is valid only for Italy and does not apply to shipments abroad, except for any specific promotions indicated on the website.
Shipping in Italy
The shipping cost varies according to the total weight of the purchased products.
The amount is calculated automatically after adding the products to the cart and starting the checkout process.
For orders consisting of multiple items, the shipping cost is calculated based on the total weight of the goods, not the individual product. This often allows you to obtain a lower overall cost than purchasing the individual items separately.
Shipping outside Italy
For shipments to foreign countries where the shipping cost does not appear automatically, please add the products to your cart and request a quote from the cart page.
We will send you a quote for the shipping cost, which you may accept or decline.
Depending on the destination, an additional shipping charge may be required if the destination country has particularly high costs applied by couriers.
For shipments to non-EU countries, the following are not included in the shipping cost:
- customs fees
- any customs duties
- VAT of the destination country
These costs are entirely borne by the recipient.
Order preparation times
For all products available on the website, order preparation generally takes 1-2 business days, depending on the period and the complexity of the order.
The order is normally handed over to the courier within 1-2 business days of receipt.
The warehouse is closed on Saturdays and Sundays.
Delivery times and methods
Italy
The estimated delivery times are:
- FedEx: 24-72 ore
- Poste Italiane: 24-72 ore
Poste Italiane: customize your delivery with Scegli Tu
Using the link received from Poste Italiane by e-mail and/or SMS, you can customize the delivery: change the day or address, choose a collection point, or request other options available for your shipment.
The available options depend on the shipment and those enabled by the sender. Limits on weight, dimensions, and number of packages apply to collection from Post Offices, Poste Points, and Lockers, as specified in the guide.
To find out the delivery times in your area, we recommend consulting the courier’s website directly.
Sicily and Sardinia
For shipments to Sicily and Sardinia, allow an additional 1-2 business days compared with standard delivery times.
Europe
The estimated delivery times for shipments within Europe are:
- FedEx: 48-96 ore
- Poste Italiane: 3-7 business days
For products not available in stock, an additional 4-5 business days may be required.
For urgent orders, we always recommend checking delivery times before making the purchase.
It is not possible to request:
- deliveries strictly by appointment
- guaranteed delivery by 12:00 p.m.
Periods of heavy traffic
From Black Friday through January 10, delivery times may increase significantly due to the high volume of shipments handled by couriers.
Any delays caused by congestion in the logistics system are not attributable to our company.
Receipt of the goods
Upon delivery, the customer must check that:
- the number of packages matches the information indicated on the transport document
- the packaging is intact, undamaged, and not wet
If the package appears to be open, damaged, or resealed with the courier’s tape, we recommend refusing delivery.
Since January 2024, our warehouse has used barcode-based control systems and photographic recording of shipments.
Acceptance subject to inspection
It is always necessary to indicate the following wording on the courier’s document:
“Accepted subject to inspection”
This wording is essential in order to request any compensation from the courier in the event of damage caused during transport.
Without this notation, it will not be possible to process refund requests for transport damage.
Any problems must be reported within 5 days of delivery.
Address correction
We recommend carefully checking the shipping address before completing the order.
In case of an error, please contact us immediately.
If delivery to a different address is required, or if the package remains at the courier’s depot after two delivery attempts, the courier may charge an additional €10 fee for redelivery.
Returns and complaints
If you realize that you purchased the wrong product, you can request a return by sending an email to:
An essential condition for accepting the return is that the package has not been opened.
Return shipping costs are borne by the customer.
The refund will be issued via:
- bank transfer
- PayPal
- credit card, if used for payment
If an incorrect or missing product is shipped, please send us an email with a photo of the product received attached. In this case, we will cover the costs.
Claims must be reported within 7 days of delivery.
Shipping insurance
Shipping insurance can be requested by sending a request by email.
The insurance cost varies according to the value of the goods.
Unless specific insurance has been purchased, the products are insured by the courier within the limits set out in the transport service conditions.
Order confirmation
All orders received will be confirmed only after verifying the actual availability of the products in stock and checking for any price or quantity errors.
The management therefore reserves the right to cancel the order and issue any applicable refund.
Payments
We accept the following payment methods:
- bank transfer
- PayPal
- credit card
Prices
To get the best price, we recommend choosing the largest formats whenever possible, as the cost per kilogram is generally more advantageous.
Many waxes are available in the following formats:
- 1 kg
- 5 kg
- 20/22.68/25 kg
Larger packages normally have a more advantageous price because they do not include repackaging costs.
For example, a 20 kg box is generally more cost-effective than 4 5 kg bags.