Assistance

Would you like to speak to our staff for more information about our products, pick up your orders, or receive technical assistance?

By clicking on the following links (or by using the calendar below directly) you can book a phone appointment.

1) PRODUCT INFORMATION

Are you unsure what to buy or are you new to the world of candles?

→ Book appointment for product information

2) TECHNICAL ASSISTANCE

Are you having problems with products or shipping?

→ Book technical assistance

3) ORDER PICK-UP ON SITE

After placing an order for on-site pickup, it is necessary to book the pickup. Pick-up will be available from the following day (excluding weekends and holidays).

For bank transfer payments, please send confirmation to: order1622@gmail.com

→ Book order pickup

General information: candelx@eshop-candelx.com

Orders: order1622@gmail.com